Return & Refund Policy

1. Digital Product

The Lucent Pack is a digital product. Once your Lucent Pack has been generated and delivered by email, the purchase is generally non-refundable as the service has been fully rendered.

2. Eligible Refunds

Refunds may be considered in the following circumstances:

• The Lucent Pack was not delivered by the date set out in our Terms & Conditions, with no fault on your part
• A technical error prevented delivery and could not be resolved within a reasonable time
• The purchase was made in error and is reported before questionnaire submission

To remain eligible for a refund, you must start your questionnaire within 48 hours of purchase. If you have not started it within that time, the purchase is final. Your access does not expire: you may complete the questionnaire and receive your Lucent Pack at any time afterwards.

Delivery timelines are measured under normal operating conditions. Where delivery is delayed by an event outside our reasonable control (see Service Availability in our Terms & Conditions), the delivery date extends by the duration of that event.

3. Refund Request Process

To request a refund, email lagbro.official@gmail.com with your order reference and reason for the refund request within 7 days of purchase.

4. Refund Processing Timeline

All approved refunds will be processed within 7 to 10 working days from the date of refund approval. Refunds are credited to the original payment method used at the time of purchase.

5. Non-Refundable Items

The following are not eligible for refunds:

• Lucent Packs that have been delivered in dashboard and emailed
• Purchases where the questionnaire has been fully submitted and the Lucent Pack is in generation or review
• Purchases where the questionnaire was not started within 48 hours of purchase

6. Contact

For refund queries, contact: lagbro.official@gmail.com

LAGBro · 2, Harunabad RamzanNessa Super Market, Pallabi, Mirpur-12, Dhaka-1216